Roadly Terms of Service

Last updated: 4 October 2026

Welcome to Roadly.

These Terms of Service ("Terms") govern your access to and use of the Roadly website, web application, mobile or progressive web application, trip-planning tools, pre-planned itineraries and related services (collectively, the "Service").

By accessing or using Roadly, you agree to these Terms.

If you do not agree to these Terms, please do not use the Service.

1. About Roadly

Roadly is operated by RoadlyApp LTD.

Roadly is a digital road-trip planning platform designed to help users discover, create, customise and organise road trips.

Roadly may provide features including:

• Pre-planned road-trip itineraries
• Custom road-trip planning
• Route suggestions
• Interactive maps
• Points of interest
• Accommodation suggestions
• Campsite and motorhome information
• Links to third-party booking platforms
• Ferry information
• Driving information
• Suggested attractions and activities
• Google Maps and Apple Maps navigation links
• Downloadable itineraries
• Automated trip planning and recommendations

Unless expressly stated otherwise, Roadly is not a travel agency, tour operator, accommodation provider, transport provider or booking agent.

Roadly provides trip-planning information and tools.

2. Operator Information

Roadly is operated by:

RoadlyApp LTD

Trading as:

Roadly

Website:

roadlyapp.co.uk

These details may be updated if the legal or corporate structure of Roadly changes.

3. Eligibility

You must be at least 18 years old to create an account, enter into a paid subscription or make purchases through Roadly.

People under 18 may use Roadly only with the involvement and permission of a parent or legal guardian.

You are responsible for ensuring that your use of Roadly complies with the laws that apply to you.

4. Roadly Is a Trip-Planning Service

Roadly provides information intended to assist users in planning road trips.

Unless explicitly stated otherwise, Roadly does not:

• Operate hotels or accommodation
• Operate campsites
• Operate ferries
• Operate airlines
• Provide vehicle hire
• Provide roadside assistance
• Operate attractions
• Control public roads
• Guarantee access to destinations
• Guarantee availability of accommodation or activities
• Provide professional driving, legal, medical or safety advice
• Guarantee that a particular route is suitable for a specific vehicle

Users remain responsible for making their own travel decisions and checking important information before travelling.

5. Trip Information and Accuracy

We aim to provide useful and accurate travel information. However, travel information can change quickly.

Examples include:

• Road closures
• Roadworks
• Ferry schedules
• Border requirements
• Parking restrictions
• Campsite availability
• Attraction opening times
• Ticket prices
• Fuel prices
• Weather
• Mountain conditions
• Seasonal road closures
• Local regulations
• Vehicle restrictions
• Low-emission zones
• Toll charges

Roadly therefore cannot guarantee that all information shown within a trip or itinerary will remain complete, accurate or current.

Before travelling, users should independently verify information that could materially affect their journey.

6. Routes and Navigation

Routes displayed by Roadly are suggestions only.

Roadly may use third-party mapping, geocoding and navigation services to generate or display routes.

Users must follow:

• Road signs
• Traffic laws
• Temporary restrictions
• Police instructions
• Local authority instructions
• Official diversion routes
• Vehicle restrictions

Where information provided by Roadly conflicts with official road signage or instructions, the official information takes priority.

Never follow a Roadly, Google Maps, Apple Maps or other navigation instruction if doing so appears unsafe or unlawful.

Drivers must remain responsible for the safe operation of their vehicle at all times.

7. Campervans, Motorhomes and Caravans

Roadly may identify routes or destinations as suitable for campervans, motorhomes or caravans.

These descriptions are general guidance only.

Vehicle dimensions, weight, turning radius and other characteristics vary considerably.

Users are responsible for checking matters including:

• Height restrictions
• Width restrictions
• Weight restrictions
• Low bridges
• Narrow roads
• Steep gradients
• Parking restrictions
• Overnight parking restrictions
• Campsite rules
• Access restrictions

A route described as "campervan friendly" or "motorhome friendly" does not guarantee that every vehicle will be suitable for every section of that route.

8. Automated Recommendations

Certain Roadly features may use automated systems and third-party technology to generate:

• Itineraries
• Route ideas
• Places to visit
• Travel recommendations
• Trip descriptions
• Suggested activities
• Suggested overnight locations

Automatically generated information may occasionally be inaccurate, incomplete, outdated or inappropriate for a particular user's circumstances.

Users should verify important information before relying on an automated recommendation.

Automated recommendations should be treated as planning assistance rather than authoritative travel instructions.

9. Outdoor Activities and Hiking

Roadly may recommend outdoor activities such as:

• Hiking
• Walking
• Swimming
• Cycling
• Mountain activities
• Beaches
• Viewpoints
• Waterfalls
• Remote locations

Outdoor activities involve inherent risks.

Conditions may change because of weather, tides, terrain, flooding, snow, ice, heat or other environmental factors.

Users are responsible for:

• Assessing whether an activity is appropriate for them
• Checking weather conditions
• Checking official warnings
• Checking tide times where relevant
• Using suitable equipment
• Following local safety guidance
• Understanding their own experience and physical abilities

Descriptions such as "easy", "moderate", "family friendly" or "challenging" are general guidance and may not reflect every person's abilities or circumstances.

10. Travelling With Children

Roadly may identify attractions, activities, routes or accommodation as family friendly.

Parents and guardians remain responsible for determining whether any activity, location or journey is appropriate for their child.

Age restrictions, height restrictions, safety rules and accessibility requirements should be checked directly with the relevant provider.

11. Travelling With Pets

Roadly may provide information regarding dog-friendly or pet-friendly locations.

Policies can change.

Users should confirm pet rules directly with accommodation providers, attractions, transport operators, campsites and other relevant businesses before travelling.

12. Third-Party Services and Links

Roadly may link to third-party services including, for example:

• Booking.com
• Park4Night
• Google Maps
• Apple Maps
• Ferry operators
• Accommodation providers
• Campsites
• Attractions
• Vehicle hire providers
• Restaurants
• Travel services

Third-party services are operated independently from Roadly.

When you leave Roadly and use a third-party website or application, that provider's own terms, privacy policy and booking conditions apply.

Roadly does not control third-party websites or services and is not responsible for their availability, content or performance.

13. Third-Party Bookings

Unless Roadly expressly states otherwise at the point of purchase, bookings are made directly between the user and the relevant third-party provider.

For example, if Roadly links you to an accommodation booking website and you complete a reservation there, your accommodation contract will normally be with that provider or booking platform rather than Roadly.

Questions regarding:

• Booking changes
• Cancellations
• Refunds
• Accommodation standards
• Availability
• Payment
• Check-in
• Transport services

should normally be directed to the relevant provider.

Always review the provider's terms before completing a booking.

14. Affiliate Links

Some links displayed on Roadly may be affiliate links.

This means Roadly may receive a commission or other benefit if you click a link or subsequently complete a booking or purchase.

Where appropriate, Roadly will make users aware that affiliate relationships exist.

Using an affiliate link should not normally result in an additional charge to the user.

Affiliate relationships do not guarantee or endorse the quality of the third-party service.

15. Accommodation Recommendations

Accommodation recommendations may be based on factors such as:

• Location
• Route
• Availability information
• User preferences
• Ratings
• Third-party data
• Commercial or affiliate relationships

Roadly does not independently inspect every accommodation provider.

Users should review current property details, terms, ratings and cancellation policies before booking.

16. Accounts

Certain Roadly functionality may require an account.

When creating an account, you agree to provide accurate information and keep your account information reasonably current.

You are responsible for:

• Protecting your password
• Maintaining the security of your account
• Activities carried out through your account

You should notify Roadly if you believe your account has been accessed without permission.

We may suspend accounts where reasonably necessary to protect the Service, our users or Roadly from fraud, misuse or security threats.

17. Acceptable Use

You must not use Roadly to:

• Break the law
• Attempt to gain unauthorised access to our systems
• Introduce malware or malicious code
• Scrape the Service excessively or in breach of applicable restrictions
• Interfere with the operation of Roadly
• Circumvent security measures
• Impersonate another person
• Use another person's account without permission
• Commit fraud
• Upload illegal or harmful material
• Infringe intellectual property rights
• Use Roadly in a way intended to harm another person or organisation

We may restrict or suspend access where we reasonably believe these Terms are being breached.

18. User Content

Roadly may allow users to create, save, upload or submit information including:

• Trip names
• Itineraries
• Notes
• Reviews
• Photos
• Locations
• Preferences
• Other content

You retain ownership of content that you create.

You give Roadly permission to store, process, display and technically reproduce that content where reasonably necessary to operate and improve the Service.

You must not upload material that you do not have the right to use.

19. Intellectual Property

The Roadly name, branding, logos, website design, original written material, software, databases, graphics and other original Roadly content are protected by intellectual property laws where applicable.

Except where permitted by law, you may not:

• Copy substantial parts of Roadly
• Resell Roadly content
• Reproduce Roadly branding
• Reverse engineer protected elements of the Service
• Create a competing database by systematically extracting Roadly content

You may use itineraries generated for your account for your own personal travel planning.

Third-party maps, photographs, data, logos and other materials remain the property of their respective owners.

20. Service Availability

We aim to keep Roadly available and functioning reliably.

However, uninterrupted access cannot be guaranteed.

The Service may occasionally be unavailable because of:

• Maintenance
• Software updates
• Server problems
• Third-party service failures
• Internet outages
• Security incidents
• Events outside our reasonable control

We may modify or improve features over time.

Where changes materially affect a paid service, we will act in accordance with applicable consumer law.

21. Free and Paid Features

Roadly may offer both free and paid functionality.

Where a paid feature, subscription or service is offered, the relevant:

• Price
• Billing period
• Renewal arrangements
• Cancellation rights
• Included features

will be communicated before purchase.

Any additional payment-specific terms presented at checkout will form part of these Terms.

Nothing in these Terms removes rights that consumers have under applicable law.

22. Refunds and Consumer Rights

Where Roadly supplies paid digital content or services directly to consumers, applicable consumer rights continue to apply.

Nothing in these Terms is intended to exclude or restrict statutory rights that cannot lawfully be excluded.

Any refund or cancellation rights relating to a third-party booking are governed by the relevant third-party provider's terms and applicable law.

23. Travel Documents and Entry Requirements

Users are responsible for checking and obtaining any documents required for their journey, including:

• Passports
• Visas
• Driving licences
• International Driving Permits
• Vehicle documents
• Insurance
• Travel insurance
• Breakdown cover
• Emissions stickers or permits
• Toll requirements
• Pet travel documents

Roadly should not be treated as the authoritative source for immigration, border or legal requirements.

Users should check relevant government or official sources before international travel.

24. Vehicle and Travel Insurance

Users are responsible for ensuring they have appropriate:

• Vehicle insurance
• Travel insurance
• Breakdown cover
• Medical cover

where required or appropriate.

Roadly does not provide insurance unless specifically stated otherwise.

25. Ferry and Transport Information

Roadly may display ferry routes, schedules or links to ferry operators.

Timetables can change because of:

• Weather
• Seasonal schedules
• Operational requirements
• Capacity
• Maintenance

Users should verify departure times and booking requirements directly with the ferry operator before travelling.

The same applies to trains, flights, buses and other forms of transport.

26. Weather and Natural Conditions

Weather information and seasonal recommendations are general guidance.

Roadly does not guarantee:

• Weather conditions
• Snow conditions
• Road accessibility
• Sea conditions
• Mountain conditions
• Visibility

Users should check appropriate forecasts and official warnings before and during their journey.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes liability that cannot legally be excluded or limits your statutory consumer rights.

Subject to those rights, Roadly is not responsible for losses caused solely by circumstances outside our reasonable control or by a user's failure to follow official travel, road or safety information.

Roadly is also not responsible for the performance of independent third-party businesses with whom users choose to enter into separate contracts.

Users remain responsible for their own driving decisions, bookings and travel arrangements.

28. Privacy

Your use of Roadly is also subject to the Roadly Privacy Policy.

The Privacy Policy explains how Roadly may collect, use, store and protect personal information.

The Privacy Policy should be made available separately from these Terms.

29. Cookies and Similar Technologies

Roadly may use cookies and similar technologies for purposes such as:

• Keeping users signed in
• Remembering preferences
• Security
• Analytics
• Improving the Service

Where consent is legally required for non-essential cookies or similar technologies, Roadly will request that consent.

Further information should be provided through Roadly's Cookie Policy or cookie settings.

30. Changes to These Terms

Roadly may update these Terms from time to time.

The latest version will be displayed on the Roadly website with an updated "Last updated" date.

Where a change materially affects users' rights or an existing paid service, we will provide appropriate notice where required.

Continued use of the Service following minor updates will be subject to the updated Terms.

31. Ending Your Account

You may stop using Roadly at any time.

Where account deletion functionality is available, you may request deletion through the relevant account settings.

Account deletion and personal-data retention will be handled in accordance with the Roadly Privacy Policy and applicable law.

We may suspend or terminate an account where reasonably necessary because of:

• Serious breaches of these Terms
• Fraud
• Illegal activity
• Security threats
• Abuse of the Service

Where appropriate, we will provide reasonable notice or an explanation.

32. Complaints

If you have a complaint about Roadly, please use the contact functionality provided through the Roadly website or application.

We will aim to investigate complaints fairly and respond within a reasonable period.

Complaints concerning accommodation, transport or another third-party service should generally be made directly to that provider.

33. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

If you are a consumer living elsewhere in the United Kingdom, you may also have rights to bring proceedings in your local courts where applicable.

Nothing in these Terms removes mandatory legal rights available to consumers.

34. Entire Agreement

These Terms, together with any applicable Privacy Policy, Cookie Policy and additional terms presented for specific paid services, form the agreement between you and Roadly regarding your use of the Service.

If one provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

35. Contact Roadly

If you have any questions regarding these Terms, please use the contact options available through the Roadly website or application.

By using Roadly, you acknowledge that you have read and agree to these Terms of Service.